Before sending us a message check this FAQ.

Send a message

For support or suggestions, questions or problems, click here to send a message to the PharmOutcomes team.

Send a Message

For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.

Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.

Your login name, Pharmacy F-code, ODS code or Store number as appropriate
The name of your Pharmacy, Surgery or Commissioning Group as appropriate
After submitting a message, please do check your email for any response, as we may need clarification, or may not be able to reach you by telephone immediately.Responses will come from "Pinnacle Health Helpdesk", and you may need to check that responses are not hiding in a "junk" or "spam" folder in your email system.

Lost your password?

Click here to reset your account password with your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a new password will be emailed to you immediately

This must match the email address already registered on the system for your username.

Activation Code

Click here to get login in details for your new account with an activation code like this: AFD-3EG-DEP-RS0-KMG.

Activate Account

If you have received a letter or email with an Activation Code, then you can enter it here.


System News

Click here to view recent news about the PharmOutcomes system.

Two Clear Objectives

1. To capture the evidence of community pharmacy’s benefit for patients
2. To ease the burden of record keeping, service management and financial tracking for services provided by community pharmacies.
PharmOutcomes is a web-based system which helps community pharmacies provide services more effectively and makes it easier for commissioners to audit and manage these services. By collating information on pharmacy services it allows local and national level analysis and reporting on the effectiveness of commissioned services, helping to improve the evidence base for community pharmacy services.

PSNC’s collaboration with Pinnacle Health Partnership has two clear shared objectives: to capture the evidence of community pharmacy’s benefit for patients; and to ease the burden of record keeping, service management and financial tracking for services provided by community pharmacies.

The existence of PharmOutcomes / Outcomes4Health and the data it allowed us to collect and collate on the New Medicine Service (NMS) enabled PSNC to undertake preliminary studies on the outcomes of the NMS. The results of this analysis were very encouraging and made the case to continue the service beyond the initial period that ended in March 2013. The national NMS evaluation, funded by the Department of Health, also had access to data from PharmOutcomes and it played an important role in establishing the value, leading to the NMS being commissioned as an ongoing service.

The NHS continues to move on and commissioning by local authorities and CCGs is more important than ever. Commissioners and pharmacies need service reporting and data capture to be simple and effective, and PSNC needs to be able to prove what community pharmacy services can do for patients and the value it can bring. PharmOutcomes is widely used, and we believe our work with Pinnacle Health Partnership offers a valuable resource for the community pharmacy sector.

Sue Sharpe
Chief Executive, PSNC
May 2015