FAQ

Before sending us a message check this FAQ.

Send a message

Please note: If you are submitting a query regarding the COVID-19 Vaccine service, please ensure your first port of contact is the ATOS Support Desk by emailing: vaccineservicedesk@england.nhs.uk
Any tickets regarding this service that are sent directly to Pinnacle will not be attended to.

For support or suggestions, questions or problems, click here to send a message to the PharmOutcomes team.

Send a Message

For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.

Please note: If you are submitting a query regarding the COVID-19 Vaccine service, please ensure your first port of contact is the ATOS Support Desk by emailing vaccineservicedesk@england.nhs.uk Any tickets regarding this service that are sent directly to Pinnacle will not be attended to. For any other queries, please continue with the form below.

Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.

Your login name, Pharmacy F-code, ODS code or Store number as appropriate
The name of your Pharmacy, Surgery or Commissioning Group as appropriate
After submitting a message, please do check your email for any response, as we may need clarification, or may not be able to reach you by telephone immediately.Responses will come from "Pinnacle Health Helpdesk", and you may need to check that responses are not hiding in a "junk" or "spam" folder in your email system.

Lost your password?

Click here to reset your account password with your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a link with be emailed to you immediately allowing you to reset your password

This must match the email address already registered on the system for your username.

Activation Code

Click here to get login in details for your new account with an activation code like this: AFD-3EG-DEP-RS0-KMG.

Activate Account

If you have received a letter or email with an Activation Code, then you can enter it here.

e.g. AFD-3EG-DEP-RS0-KMG

System News

Click here to view recent news about the PharmOutcomes system.

ISO 27001 certified
ISO 27001 Cert. No. 309442019

View our Certificate

PharmOutcomes is a web-based system which helps community clinicians provide services more effectively and makes it easier for commissioners to audit and manage these services. By collating information on clinical services it allows local and national level analysis and reporting on the effectiveness of commissioned services, helping to improve the evidence base for community-based services.
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