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FAQ

Before sending us a message check this FAQ.

Send a message

For support or suggestions, questions or problems, click here to send a message to the PharmOutcomes team.

Send a Message

For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.

Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.

Your login name, Pharmacy F-code, ODS code or Store number as appropriate
The name of your Pharmacy, Surgery or Commissioning Group as appropriate
After submitting a message, please do check your email for any response, as we may need clarification, or may not be able to reach you by telephone immediately.Responses will come from "Pinnacle Health Helpdesk", and you may need to check that responses are not hiding in a "junk" or "spam" folder in your email system.

Lost your password?

Click here to reset your account password with your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a new password will be emailed to you immediately

This must match the email address already registered on the system for your username.

Activation Code

Click here to get login in details for your new account with an activation code like this: AFD-3EG-DEP-RS0-KMG.

Activate Account

If you have received a letter or email with an Activation Code, then you can enter it here.

e.g. AFD-3EG-DEP-RS0-KMG

System News

Click here to view recent news about the PharmOutcomes system.

Community Pharmacist Consultation Service

The Community Pharmacist Consultation Service (CPCS) is now live. This service will see participating community pharmacies receiving referrals into an IT platform that have been sent by NHS 111.


The referrals will be requests for a pharmacist to support patients that require:

  1. 1. An urgent medicine(s) supply; and
  2. 2. A consultation with a pharmacist to manage a minor illness.

Referrals will be sent directly from the NHS 111 system into the pharmacy IT platform in use as an ITK message. For many areas of the country the IT platform in use is PharmOutcomes.


A list of newly created CPCS guides have been provided below along with an instructional video guide for more information.



CPCS Followup Video Guide