FAQ

Please check our FAQs before contacting support.

Contact Support

Visit EMIS Now to raise any technical support or system queries.



New Organisations

Please contact us via LiveChat on EMIS Now to set up a new organisation.



Reset password

Reset your account passwordwith your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a link will be emailed to you immediately allowing you to reset your password

This must match the email address already registered on the system for your username.

Seasonal Flu Service 2024/25

Community Pharmacy Seasonal Influenza Vaccination service starts 1st September 2024

Key changes for the 2024/25 service

The key changes for this season's service are:

  • Timing of the start of the programme - From 1st September 2024 to 2nd October 2024, only pregnant women can be offered NHS flu vaccinations.
  • The commencement date for other eligible adult cohorts in the service is Thursday 3rd October 2024.
Start Date Eligible Cohort
From 1st September 2024 Pregnant women
From 3rd October 2024 All other eligible adult patients

PreConsult

A free feature within PharmOutcomes that streamlines flu service delivery.


Flu season is an extremely busy time of year for pharmacists, with this comes increased patient advice and consultations adding to the day-to-day duties, which has dramatically increased after the launch of the Pharmacy First service earlier this year.

Seamless workflow

PreConsult offers a time-saving solution, allowing patients or front-line pharmacy staff to populate pre-vaccination information into a flu service template ahead of a patient's appointment.

The PreConsult flu template records the patients' personal details, screening, and eligibility information. Once this has been completed, the template is automatically sent to the clinical workflow in PharmOutcomes and allows you to pull up the partially completed record immediately. All that needs to be added are the vaccine details, including batch number, type of vaccine and which arm the vaccine is administered in.

Efficient processes

After the vaccination information is saved in PharmOutcomes, an electronic notification is sent directly to the patient's GP clinical system. The pharmacy claim is then automatically created in the NHS Business Services Authority Manage Your Service portal for your approval, helping to reduce time spent on admin.

Key benefits

  • Shorter appointment times for patient and pharmacist
  • Time saving, giving pharmacy capacity to deliver more services
  • Improve patient experience with faster appointments and reduced waiting times

Service Delivery Supporting Materials