FAQ
Before sending us a message check this FAQ.Send a message
Send a Message
For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.
Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.
Lost your password?
Click here to reset your account password with your Username and Email.
Activation Code
System News
Click here to view recent news about the PharmOutcomes system.
Pharmacy First Service
The Pharmacy First service allows participating community pharmacies to receive referrals from NHS 111, GP practices and other referring centres.
Pharmacy First referrals are requests for a pharmacist to support patients that require:
- 1. An urgent medicine(s) supply - (Not applicable to GP practices)
- 2. A consultation with a pharmacist to manage a minor illness.
- 3. A consultation for one of 7 common conditions.
Additionally, the Pharmacy First service supports the treatment of patients that self-present at the pharmacy suffering with any of the 7 common conditions.
Referrals from all referring centres generally appear in the workflow of the IT platform chosen by the pharmacy to support provider pays services. For many areas of the country the IT platform in use is PharmOutcomes.
A series of Pharmacy First guides have been provided below along with an instructional video guide for more information on how our service operates.
- PharmOutcomes User Guide - Pharmacy First service guide
- PharmOutcomes User Guide - Provider Pays - Costs, sign up and joining affinity groups
- PharmOutcomes User Guide - PharmOutcomes Direct Registration Guide
- PharmOutcomes User Guide - How to join an affinity group
- PharmOutcomes User Guide - Pharmacy First FAQs