Before sending us a message check this FAQ.

Send a message

For support or suggestions, questions or problems, click here to send a message to the PharmOutcomes team.

Send a Message

For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.

Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.

Your login name, Pharmacy F-code or Store number as appropriate
If you do not have an ODS code, enter "N/A"
The name of your Pharmacy, Surgery or Commissioning Group as appropriate
After submitting a message, please do check your email for any response, as we may need clarification, or may not be able to reach you by telephone immediately.Responses will come from "EMIS", and you may need to check that responses are not hiding in a "junk" or "spam" folder in your email system.

Lost your password?

Click here to reset your account password with your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a link will be emailed to you immediately allowing you to reset your password

This must match the email address already registered on the system for your username.

Activation Code

Click here to get login in details for your new account with an activation code like this: AFD-3EG-DEP-RS0-KMG.

Activate Account

If you have received a letter or email with an Activation Code, then you can enter it here.


System News

Click here to view recent news about the PharmOutcomes system.

User Guides

The following user guides can help first-time users find their way around the system and remind more seasoned users how to do tasks that they might not do regularly.

Flu Resource Centre

Pharmacy First Resource Centre

Covid-19 Resource Centre

Masterclass Guides

Provider Support Guides



Specific Service Delivery Guides

Advanced Service Delivery Guides

Healthy Living Pharmacy

Quality Payments






Service Video Guides

Hospital Referral Video Guides

Commissioner Support Guides




Healthy Living Pharmacy





Video Guides

Local System Information

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